Subscription billing requires account:admin:team. Other workspace members may see a trial or overdue-payment banner but need an administrator to manage payment.
Set up a subscription
- Choose the billing setup action in the trial banner, or open Billing setup.
- In Organisation, check your organisation name and address. Charity lookup can fill matching details.
- In Contacts, enter the billing contact and administrative contact names and email addresses. Use my details fills your available details.
- In Summary, review the plan, price, trial information and contact details shown for your workspace.
- Choose Continue to payment and complete the Stripe payment form.
The success page acknowledges that billing details were received. Subscription activation follows payment confirmation; if access has not updated, allow time for confirmation and contact support if it persists. Do not assume that reaching the success page means a payment has settled.
Existing subscriptions and overdue payments
Use the billing action in the account menu when it is available to open the Stripe customer portal and manage payment details. Follow an overdue-payment prompt to resolve a failed payment. If you cannot see billing controls, check your administrator permission.
Subscription payments are separate from supporter donations collected through Stripe Connect. Connecting a donations account does not set up your ThirdSectorBee subscription.