For details on how data flows between the two systems, see Ticket Tailor sync behaviour.

Connect your Ticket Tailor account

1. Click Integrations in the sidebar, then select Ticket Tailor.
2. Go to the Settings tab.
3. Paste your Ticket Tailor API key into the API key field.
4. Click Connect Ticket Tailor.

ThirdSectorBee validates the key and displays a “Connected” badge when successful.

To find your API key in Ticket Tailor, go to Account settings → API keys.

Set up the webhook (recommended)

A webhook lets Ticket Tailor notify ThirdSectorBee in real time when new orders arrive, without waiting for a manual sync.

1. After connecting, copy the Webhook URL shown on the Settings tab.
2. In your Ticket Tailor account, go to Webhooks and add a new webhook, pasting the URL you copied.

Once configured, new orders will sync automatically as they come in.

Map events to fundraising activities

1. Go to the Mappings tab.
2. For each event in the list, use the dropdown to either:
   • Select an existing fundraising activity to link it to, or
   • Choose + Create new activity to create one automatically during the next sync.
3. Click Save mappings.

Events without a mapping are skipped during sync.

Sync data

Sync a single event:

1. On the Mappings tab, ensure the event has a mapping set.
2. Click Sync this event on the event row.

Full sync (all events):

1. Go to the Settings tab.
2. Click Full sync now.

A full sync pulls all events and orders from Ticket Tailor and creates or updates the corresponding records in ThirdSectorBee.

View sync history

Go to the History tab to see a log of received webhook notifications, including the event type and whether it processed successfully.

Rotate your API key

If you need to replace your Ticket Tailor API key:

1. Go to the Settings tab.
2. Enter the new key in the API key field.
3. Click Update API key.

The previous key is replaced immediately.