Connect Ticket Tailor to import attendee contacts, order payments, and check-in touchpoints. See sync behaviour for the mapping and limits.

If the service is not available yet, enable it on the Integrations overview, then open its Settings.

Connect and map events

  1. Open Integrations → Ticket Tailor → Settings.
  2. Enter your Ticket Tailor API key and choose Connect Ticket Tailor. The key is checked before the connection is saved.
  3. Open Mappings.
  4. For each event, select an existing fundraising activity or + Create new activity to create one during sync.
  5. Choose Save mappings.

Unmapped events are skipped. These mappings connect Ticket Tailor events to fundraising activities; they do not create records in the separate Events module.

Run and verify a sync

For a mapped event, choose Sync this event on its row. For all mapped events, choose Full sync now on Settings (or Full sync on Mappings).

Review the processed and skipped event counts. Allow time for the imported records to appear, then check the related contacts, payments, and attendance touchpoints. A successful dispatch is not a guarantee that every record is already visible.

Webhook setup has an additional requirement

Settings displays a Webhook URL, but the receiving service also requires correctly signed deliveries. The current page does not display the signing secret or provide a complete self-service signing setup. Ask your integration administrator to complete that configuration; copying the URL alone is insufficient. Manual sync is available in the meantime.

The History tab lists received webhook notifications and their status. It is not a log of every manual sync or proof of every downstream record being created.

Troubleshoot and rotate credentials

  • Event skipped: save its activity mapping and retry that event.
  • Check-in missing: run a full sync so attendee details are available, then check again.
  • Webhook has no effect: check the delivery URL and signing configuration with your integration administrator.
  • API key rejected: verify the key and access to the Ticket Tailor account, then reconnect.
  • Replace a key: enter the new key on Settings and choose Update API key.