Open submissions for a form
From the Engage forms list, choose Submissions on the form row. Reading submissions requires submission access, separately from permission to read or edit form definitions.
Review answers
Each row shows the submission time, processing status, and a preview answer. Click the row, or focus it and press Enter, to expand the answers. Load more retrieves another page; the displayed count is the number loaded so far.
The list does not provide a date-sort control or guarantee newest-first ordering. Check the timestamp when identifying a response. Field labels come from the current form; an answer whose field was removed may show its field ID instead. With submission access but no form-definition access, labels and preview information can be limited.
Interpret the status
| Status | Meaning |
|---|---|
| received | Submission received; background record processing is not yet complete |
| pending_payment | Payment flow started; this status alone does not establish payment success |
| processed | The submission’s record-processing workflow completed; Direct Debit mandate authorisation must be checked separately |
| failed | Record processing or a payment failed; it is not necessarily a question-destination problem |
For provider-specific timing and recovery, see Submission processing.
Investigate a missing record
- Open the submission and check its answers and timestamp.
- Open the builder’s After submission → What gets recorded summary, then check the relevant question’s Where the answer goes. Editing and publishing corrects future submissions; it does not replay an old one.
- For a card gift, check the payment outcome. For Direct Debit, check the contact timeline for Direct Debit sign-up completed or Direct Debit sign-up abandoned and inspect the recurring payment.
- If processing remains received or failed, give your administrator the form name, submission time, and status to investigate. This screen has no retry, reprocess, or detailed failure-reason control.
Avoid asking a supporter to repeat a payment merely to recreate a missing CRM record. Check the existing provider payment first.